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Server Support

Server support involves managing and maintaining the health, performance, and security of servers within an organization's IT infrastructure. Servers are critical components that store, process, and distribute data and applications across networks, and ensuring their reliability and availability is essential for the smooth operation of business-critical systems and services.

Installation and Configuration

Setting up new servers, installing operating systems (such as Windows Server, Linux), configuring network settings, and installing necessary software and services required for the server's role and function.


Performance Monitoring and Optimization

Monitoring server performance metrics such as CPU usage, memory utilization, disk I/O, and network traffic to identify performance bottlenecks and areas for optimization. Adjusting server configurations, resource allocations, and workload distribution to improve performance and scalability.


Patch Management and Updates

Applying security patches, software updates, and firmware upgrades to servers in a timely manner to address vulnerabilities, improve stability, and ensure compliance with security policies and regulations.


Backup and Disaster Recovery

Implementing backup strategies to regularly back up server data and configurations, as well as disaster recovery plans to minimize downtime and data loss in the event of hardware failures, natural disasters, or cyber attacks.


Security Hardening

Implementing security best practices and measures to protect servers from unauthorized access, malware, and other security threats. This includes configuring firewalls, intrusion detection/prevention systems (IDS/IPS), access controls, encryption, and regular security audits.


User Access and Authentication

Managing user accounts and access permissions on servers, ensuring that only authorized users have appropriate access to resources and data. Implementing strong authentication mechanisms such as multi-factor authentication (MFA) and enforcing password policies to enhance security.


Monitoring and Alerting

Implementing server monitoring tools to continuously monitor server health and performance, as well as setting up alerts and notifications to promptly identify and respond to issues such as system failures, resource depletion, and security breaches.


Capacity Planning

Forecasting future resource requirements based on current usage trends, growth projections, and business needs. Scaling server resources (such as CPU, memory, storage) proactively to accommodate increasing workloads and ensure optimal performance and availability.


Documentation and Knowledge Sharing

Maintaining comprehensive documentation of server configurations, procedures, troubleshooting steps, and best practices to facilitate knowledge sharing among IT teams and ensure consistency in server management tasks.


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