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IT Liaison

An IT liaison serves as a bridge between the IT department and other business units or stakeholders within an organization. This role involves facilitating communication, collaboration, and alignment between IT initiatives and the needs and objectives of various departments or teams.

Understanding Business Requirements

Working closely with business units to understand their goals, challenges, and requirements related to technology and IT services. This involves gathering feedback, conducting needs assessments, and identifying opportunities for IT to support business objectives.


Translating Business Needs into IT Solutions

Acting as a translator or intermediary between business users and IT professionals to ensure that IT solutions align with business requirements and priorities. This may involve articulating business needs in technical terms and vice versa, helping to clarify expectations and ensure mutual understanding.​


Requirements Gathering and Analysis

Collaborating with business stakeholders to gather and analyze requirements for IT projects, systems, or enhancements. Documenting business processes, user stories, use cases, and functional specifications to guide IT development and implementation efforts.


Project Coordination and Management

Coordinating IT projects and initiatives across multiple departments or teams, serving as a point of contact for project stakeholders, and facilitating communication between project teams, vendors, and IT personnel. This includes tracking project progress, resolving issues, and ensuring timely delivery of project milestones.


Change Management and Adoption

Assisting with change management activities related to the implementation of new IT systems or technologies, including user training, communication planning, and stakeholder engagement. Helping to promote user adoption and acceptance of IT solutions by addressing concerns and providing support during transition periods.


Problem Resolution and Support

Serving as a liaison for resolving IT-related issues, incidents, or service requests reported by business users. Escalating issues to the appropriate IT teams or support resources, coordinating responses, and following up to ensure timely resolution and user satisfaction.


IT Governance and Compliance

Supporting IT governance processes by ensuring that IT initiatives align with organizational policies, standards, and regulatory requirements. Collaborating with compliance, security, and risk management teams to address data protection, privacy, and security concerns.


Continuous Improvement and Innovation

Identifying opportunities for process improvements, efficiency gains, and innovation within IT and across business operations. Proactively seeking feedback from business stakeholders and IT teams to drive continuous improvement initiatives and enhance the value delivered by IT services.


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